SHOFU EYECAM Support – Do it yourself
Do it yourself set-up instructions
It may help to have your office IT personnel install and integrate the camera with your particular system.
Please find links to the installation instructions and System Tray Utility required for capture button functionality below:
While these instructions should cover the basics of getting the camera detected and working in Microsoft Windows using their free Windows Camera App, additional steps will be required to configure the device to work within specific dental imaging programs. If additional support is required to make our device work within your dental imaging program, please contact that software developer’s tech support team or your IT Professional directly.
If Live Video cannot be displayed from the camera in the dental imaging program, then hardware acceleration may need to be turned off. Some programs like Eaglesoft and DEXIS 10 have a checkbox inside of their settings window which enables “VMR9 rendering,” but many other programs do not. In these cases, you can use the DirectX Properties Tool to fix this off by clearing the “Use Hardware Acceleration” checkbox on the DirectDraw tab. You can download the DirectX Properties Tool here:
For additional keyboard shortcuts that might be used in DentCapture as “Custom Settings” to make the camera’s physical button send the appropriate commands over to your dental imaging program, please refer to the following chart:
Almost every dental imaging program on the market supports direct integration of video capture devices, so the instructions and tools above should be all that are needed to properly configure the camera. However, in the rare cases where your dental imaging program does not support direct integration of video capture devices, and instead requires that they be configured using a TWAIN interface, you can find our free TWAIN Driver Setup installer here: